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Complete Form for Exchange or Refund
The Perfect Fit
Xelero Shoes is dedicated to helping you find the Perfect Fitting shoe. Our Therapeutic shoes are designed to accommodate a wide range of common foot issues. Available for Men and Women in Sizes: 6 to 14 and Widths: Medium to 6E, extra depth, with removal inserts for Custom Orthotics and AFO’s.
We have taken all the worry out of ordering shoes on-line. With Our Free Exchange and First Return on Us Policy, you may return or exchange any purchased shoe within 30 days, at no cost*. Final sale items are not returnable.
How to Break-in New Shoes
To help determine if the shoe is the perfect fit, we recommend you wear the shoe for 1 hour in the morning and late afternoon, on a clean dry surface. The shoes need to be in New condition when returned, shoes that are worn or scuffed are not returnable. So, take a couple of days to try them on and walk on a clean surface to make sure they fit properly.
What are Shoe Spacers?
Therapeutic shoes often include several inserts. In addition to the main insert with arch support, there are flat foam inserts called Spacers. The foam spacers allow you to adjust the fit of each shoe. Want a snugger fit (add a spacer), need more room (remove a spacer) for the perfect fit.
Need a different Size or Style:
First Return on Us and Refund Policy
Return unworn shoes within 30 days of delivery for a full refund. Shoes must be completely clean on top, bottom, and show no indication of wear. Return shoes in their original shoe box with all shoe inserts, and shoe packing material using the pre-paid return label. We will issue a full refund when the shoes are received. An email will be sent confirming a refund has been processed. Please allow 10-14 days for processing. Please allow 7-10 days for processing.
*The first return is on us! *Any consecutive order returns the return shipping will be the responsibility of the purchaser. Returns received after 31 days will receive a 50% refund. Returns received after 45 days will not receive any refund. (Return window is calculated from the date of the delivery to you, to the date UPS scans the package for the return – transit times do not count in the 30 days.) We are sorry we cannot accept back worn shoes, and if returned, there will be no refund. Final Sale Items are not returnable.