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    Sports VIP Ltd
    6 Landlaw Street
    Ramat- Gan Israel 52282
    Ph: 972 3 574 5886
    Fax: 972 3 574 7478
    147 Redland Bay Rd
    Capalaba, Queensland
    AUSTRALIA 4157
    Phone: 1800 997 150
    Fax: 1300 889 608
    Erimed International KB
    Ellipsvagen 11B
    S-141 75 Kungens Kurva
    Ph:   46 (0) 8 -449 5650
    Fax: 46 (0) 8 -646 4767
    Global Shoe Connection
    Pod Plus Footwear
    1/505 Henley Beach Rd
    Fulham, Adelaide
    South Australia 5024
    PH: (087) 324-5355
    Fax: 08 83618434
    PH: 0035357 8643075
    Busch Orthopädie Service GmbH
    Lämlinstasse 9
    74080 Heilbronn, Germany
    PH:49 7131 926610
    Fax: 49 7131 926688
    Xiamen Qianli Huichuang Information Technology Co., Ltd.      
    3U, 3rd floor, Fujian Daily Building, 84 Hualin Road,
    Fuzhou, Fujian  China
    PH: 400-000-2038
    System SPORT
    S-Petersburg, Russia
    PH:7 901 370 165

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    Privacy Policy

    Who we are

    Our website address is:  

    What personal data we collect and why we collect it


    When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


    If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

    Contact forms


    If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

    Embedded content from other websites

    Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

    How long we retain your data

    If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

    What rights you have over your data

    If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

    Where we send your data

    Visitor comments may be checked through an automated spam detection service.

    Security Policy

    Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.

    Exchange & Return Information

    Complete Form for Exchange or Refund

    The Perfect Fit

    Xelero Shoes is dedicated to helping you find the Perfect Fitting shoe. Our Therapeutic shoes are designed to accommodate a wide range of common foot issues. Available for Men and Women in Sizes: 6 to 14 and Widths: Medium to 6E, extra depth, with removal inserts for Custom Orthotics and AFO’s.

    We have taken all the worry out of ordering shoes on-line. With Our Free Exchange and First Return on Us Policy, you may return or exchange any purchased shoe within 30 days, at no cost*. Final sale items are not returnable.

    How to Break-in New Shoes

    To help determine if the shoe is the perfect fit, we recommend you wear the shoe for 1 hour in the morning and late afternoon, on a clean dry surface. The shoes need to be in New condition when returned, shoes that are worn or scuffed are not returnable. So, take a couple of days to try them on and walk on a clean surface to make sure they fit properly.

    What are Shoe Spacers?

    Therapeutic shoes often include several inserts. In addition to the main insert with arch support, there are flat foam inserts called Spacers. The foam spacers allow you to adjust the fit of each shoe. Want a snugger fit (add a spacer), need more room (remove a spacer) for the perfect fit.

    Easy Exchange

    Need a different Size or Style:

    • Send an email to: with your exchange request or
    • Call: Customer Service at (866) 969-3338 to discuss your options with a Specialist or
    • Visit: to view our selection of Comfort Shoes and send us an inquiry.

    First Return on Us and Refund Policy

    Return unworn shoes within 30 days of delivery for a full refund. Shoes must be completely clean on top, bottom, and show no indication of wear. Return shoes in their original shoe box with all shoe inserts, and shoe packing material using the pre-paid return label. We will issue a full refund when the shoes are received. An email will be sent confirming a refund has been processed. Please allow 10-14 days for processing. Please allow 7-10 days for processing.

    *The first return is on us! *Any consecutive order returns the return shipping will be the responsibility of the purchaser. Returns received after 31 days will receive a 50% refund. Returns received after 45 days will not receive any refund. (Return window is calculated from the date of the delivery to you, to the date UPS scans the package for the return – transit times do not count in the 30 days.) We are sorry we cannot accept back worn shoes, and if returned, there will be no refund. Final Sale Items are not returnable.

    Easy Return

    1. Place Packing slip inside original shoe box.
    2. Place shoes and shoe inserts back into the original Shoe Box. (Do NOT Write-on or Adhere Tape to Shoe Box)
    3. Place Shoe Box inside any shipping box.
    4. Place Pre-paid UPS Return Label on the outside of box.
    5. Take the box to any UPS or Pack-N-Ship location.