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Exchange & Return Information

Complete Form for Exchange or Refund

The Perfect Fit

Xelero Shoes is dedicated to helping you find the Perfect Fitting shoe. Our Therapeutic shoes are designed to accommodate a wide range of common foot issues. Available for Men and Women in Sizes: 6 to 14 and Widths: Medium to 6E, extra depth, with removal inserts for Custom Orthotics and AFO’s.

We have taken all the worry out of ordering shoes on-line. With Our Free Exchange and First Return on Us Policy, you may return or exchange any purchased shoe within 30 days, at no cost*. Final sale items are not returnable.

How to Break-in New Shoes

To help determine if the shoe is the perfect fit, we recommend you wear the shoe for 1 hour in the morning and late afternoon, on a clean dry surface. The shoes need to be in New condition when returned, shoes that are worn or scuffed are not returnable. So, take a couple of days to try them on and walk on a clean surface to make sure they fit properly.

What are Shoe Spacers?

Therapeutic shoes often include several inserts. In addition to the main insert with arch support, there are flat foam inserts called Spacers. The foam spacers allow you to adjust the fit of each shoe. Want a snugger fit (add a spacer), need more room (remove a spacer) for the perfect fit.

Easy Exchange

Need a different Size or Style:

Send an email to: Xeleroshoes.com with your exchange request or

Call: Customer Service at (866) 969-3338 to discuss your options with a Specialist or

Visit: www.xeleroshoes.com to view our selection of Comfort Shoes and send us an inquiry.

First Return on Us and Refund Policy

Return unworn shoes within 30 days of delivery for a full refund. Shoes must be completely clean on top, bottom, and show no indication of wear. Return shoes in their original shoe box with all shoe inserts, and shoe packing material using the pre-paid return label. We will issue a full refund when the shoes are received. An email will be sent confirming a refund has been processed. Please allow 10-14 days for processing. Please allow 7-10 days for processing.

*The first return is on us! *Any consecutive order returns the return shipping will be the responsibility of the purchaser. Returns received after 31 days will receive a 50% refund. Returns received after 45 days will not receive any refund. (Return window is calculated from the date of the delivery to you, to the date UPS scans the package for the return – transit times do not count in the 30 days.) We are sorry we cannot accept back worn shoes, and if returned, there will be no refund. Final Sale Items are not returnable.

Easy Return

Place Packing slip inside original shoe box.

Place shoes and shoe inserts back into the original Shoe Box. (Do NOT Write-on or Adhere Tape to Shoe Box)

Place Shoe Box inside any shipping box.

Place Pre-paid UPS Return Label on the outside of box.

Take the box to any UPS or Pack-N-Ship location.

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Genesis XPS Women’s Graphite/Mint X62415

GENESIS XPS WOMEN’S MESH X62422

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MATRIX 2020 MEN’S GREY X35308

MATRIX 2020 MENS BLACK ONYX X35300

MATRIX 2020 WOMEN’S GREY X65649

Matrix Ladies Leather White/Grey CVX44619 FINAL SALE ONLY NO RETURNS

Matrix Ladies Leather X44607

Matrix Ladies Leather X44619

Matrix Ladies Mesh X65821

Matrix Ladies Strap White/Grey Leather CVX44127 FINAL SALE ONLY NO RETURNS

Matrix Ladies Strap X44127

Matrix Men’s Leather Strap X84227

Matrix Men’s Leather White/Grey CVX84619 FINAL SALE ONLY NO RETURNS

Matrix Men’s Leather X84607

Matrix Men’s Leather X84619

Matrix Men’s Mesh X35815

Matrix ONE Men’s X37825

MATRIX ONE WOMEN’S MESH X65461

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Exchange & Return Information